Conversation with Don at Dell on-line chat
5:58:41 PM System Initial Question/Comment: I have a wired
LAN and router at home. I'm going to buy a laptop with built in
wireless. Which wireless router
should I buy?
6:01:11 PM System You are now being connected to an agent.
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6:01:11 PM System Connected with BE_Rep_Don
6:01:22 PM BE_Rep_Don Welcome to Dell Sales Chat. My
name is Don.
I'll be your personal sales
agent today. Give me a moment to review your concern. Please don't go
away.
6:01:34 PM BE_Rep_Don hello there Mike.
6:01:41 PM You hi
6:02:28 PM BE_Rep_Don let me check.
6:05:03 PM You more info.... i have a cable
modem and an 8 port linksys router.
6:06:05 PM BE_Rep_Don you mean wireless card?
6:07:59 PM You no. i'm going to buy an e1705
(or similar) which has a built in card. i have no wireless access point
in my home though so i presume i need a
wireless router of some kind.
6:09:39 PM BE_Rep_Don do you know the frequency of
that router that you have? if yes you don't need to include one.
6:10:11 PM You frequency? what's that?
6:11:02 PM BE_Rep_Don what frequency does it have
a/b/g?
6:11:33 PM You are you reading what i have
typed? i don't have a wireless router!
6:13:21 PM BE_Rep_Don hold on please.
6:13:30 PM BE_Rep_Don What's the starting price of the
package?
6:14:24 PM You what package?
6:15:36 PM BE_Rep_Don can you give me the link you are
looking at?
6:16:11 PM You
http://configure.us.dell.com/dellstore/config.aspx?c=us&cs=19&l=en&oc=E1
705S2&s=dhs
6:16:19 PM BE_Rep_Don hold on.
6:21:55 PM BE_Rep_Don choose the Netgear WPN824
RangeMax Wireless Router.
6:22:34 PM You why that one?
6:24:14 PM BE_Rep_Don brings blazing wireless speeds
and improved range for connecting to the Internet.
6:25:28 PM You I can copy and paste from the
product details too. You've got to give me more than that. Does this
replace my existing
router?
6:26:43 PM BE_Rep_Don yes it can.
6:27:45 PM You or can i use it as a bridge.
this one only has a 4 port switch and i have 6 devices to connect
6:31:02 PM BE_Rep_Don what router do you have?
6:32:17 PM You linksys 8 port switch
6:34:23 PM BE_Rep_Don hold on.
6:38:54 PM BE_Rep_Don you can connect the laptop to
you old router if that router uses a/g frequency.
6:40:04 PM BE_Rep_Don Are you planning to purchase
this system online today?
6:42:16 PM You i was until you confused me. my
old router is NOT wireless so I'm not sure why frequency is relevant
6:45:29 PM BE_Rep_Don you can use your old router as
long as the wireless card and your router frequency will match.
6:47:19 PM You ok, i've got a linksys BEFSR81 -
you tell me what its frequency is.....
6:47:37 PM BE_Rep_Don let me check.
6:52:03 PM BE_Rep_Don I'm sorry, the router that you
have will not work with the notebook, you need to get a wireless router.
6:53:23 PM You ah, the penny drops....... and
connect the wireless router to my linksys.....
6:56:00 PM BE_Rep_Don no you don't need to connect it
this can work alone and you can connect all your system in this router.
6:57:43 PM You but there aren't enough ports in
the built in switch
6:59:15 PM BE_Rep_Don hold on please.
6:59:34 PM BE_Rep_Don how many system will you be
using?
7:01:21 PM You at least 6, probably more in the
future
7:06:12 PM BE_Rep_Don for the exceeding system you
need to get a wireless card.
7:08:16 PM You why can't i buy a wireless
router/access point and connect it into my existing LAN?
7:11:52 PM BE_Rep_Don because you have no option to
connect it, this wireless router will be replacing your LAN.
7:14:47 PM You I'm going now. While you have
been wasting my time I have answered my own question.
eg,
http://catalog.belkin.com/IWCatProductPage.process?Product_Id=136486
(in access point mode)
7:16:39 PM BE_Rep_Don Is there anything else I can
help you with?